Automatic replies in Instagram Direct, with handover to your team
The agent replies in Instagram Direct in the customer’s language and steps back when someone from your team joins the conversation.
You connect your Instagram account through Meta, and the agent takes over Direct messages: it answers from your knowledge base, uses the connected tools (bookings, catalog, sending requests to your team) and replies in the language the customer wrote in. When someone from your team replies manually from Instagram, the agent pauses that conversation so you don’t talk over each other. If you turn the option on, story mentions get a thank-you message. All conversations are in your aichat.md inbox.
Before vs After aichat.md
Direct messages pile up during the day and in the evening. Anyone who writes outside business hours gets an answer the next day, if at all.
Every message gets an answer right away. Your team takes over the conversations that need a person, and the agent doesn’t talk over them.
How it works in 3 steps
Connect Instagram
Link your Instagram account through Meta from the aichat.md dashboard and choose which agent replies.
The agent replies
It answers from the knowledge base and with the connected tools, in the customer’s language.
Your team steps in when needed
If someone from your team writes in the conversation manually, the agent pauses on that thread.
Example messages
- “Do you deliver to Bălți?” → an answer from the information you uploaded
- A colleague replies manually from the Instagram app → the agent stops on that conversation
- Someone mentions you in a story → a thank-you message, if you turned the option on
Available integrations
Frequently asked questions
How do I stop the agent in a conversation?+
Just write from Instagram yourself, and the agent pauses itself on that thread. From the aichat.md inbox you can also take over a conversation, close it or hand it back to the agent.
Does it reply to comments too?+
Yes, through a separate setting: a public reply under the comment, a private message, or both. See the app for Facebook and Instagram comments.
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